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VIDEO FAQ

Video Support |Apple Telly |Signing in and Activation | Unable to Watch

VIDEO SUPPORT

What browsers are supported for video playback?

CTV News supports the following platforms:

• Windows desktop, tablets, and smartphones running version viii.1+
• Mac desktop running Os ten.eleven+
• Android 4.four+
• iOS xi+
  

Internet browsers:

• Chrome 68+ on Desktop and Android (non iOs)
• Firefox 88+ on Desktop
• IE 11+ simply on Desktop
• Edge 16+ Desktop
• Safari Mac 10+
• Android | Chrome

The CTV News mobile spider web experience and CTV News App supports the following mobile devices and continued platforms:

• iPad, iPod and iPhone running iOS 11.0+ with AirPlay
• Android tablets and smartphones running version 7.0+
• Apple Tv tvOS version 12.1+
  

Video isn't working in Internet Explorer?

• Equally Microsoft officially concluded support for Internet Explorer in 2016, video playback for some users will not play. If yous're able to, we recommend watching Chrome, Firefox, Edge or Safari.
  

CTV News and the CTV News App tin be cast with the following devices:

• Chromecast – How to bandage to your Telly

To download one of the gratis compatible browsers, visit the browser's abode page that you want to update.

• Chrome: http://www.google.com/chrome the select "Download Now' button
• FireFox: https://www.mozilla.org/en-US/firefox/new/ then select the "Download a Fresh Re-create" link
• Microsoft Edge: https://www.microsoft.com/en-ca/windows/microsoft-edge
• Safari: https://support.apple.com/downloads/safari
  

How practise I access CTV News videos?

• To access news clips and recent news programs, no login is required. The manufactures on our website can as well be accessed at any time without a login. To access authenticated alive and archival content (displaying lock icon), you volition need a username and password for your business relationship from a participating television service provider.
  

What does the lock symbol mean?

• The lock symbol means you must be signed in with your telly service credentials to view because this is authenticated content.
  

Who can I contact if I accept a video question?

• CTVNewsApp@bellmedia.ca
  

Can I admission authenticated CTV News from any device?

• Access to authenticated CTV News content is supported on iPhone, iPad, Android Apple Television receiver and spider web-connected desktop and laptop computers.
  

Can I watch content without signing into an account?

• No sign-in is required for viewing our digital-sectional LIVE channels. CTV News Channel LIVE programming will require you lot to sign in. Some archived video also requires a login. A lock icon indicates that you must sign in.
  

Tin I scout alive Television set?

• Yes, if you have a Boob tube subscription with a participating Television service provider. Clicking on 1 of our "Watch Alive" buttons allows you to picket the aqueduct as you would on a television. This feature is available if you are subscribed to that channel with your television service provider. Some live news content is available without a TV subscription. This alive video is merely available on digital screens and not on television. For case, CTV News frequently offers press conferences and live video feeds from important news events on our digital-exclusive alive channels.
  

Can I watch CTV News authenticated content outside of Canada?

• Yes. If you are physically outside Canada, CTV News authenticated content volition be available to you when using your username and password for your account with a television service provider. Non-authenticated video content (no locked icon) does not require a username or countersign is besides bachelor exterior Canada.
  

Volition streaming TV shows use my cellular information plan ( 4G / LTE / 5G )

• If you are non connected to the internet or Wi-Fi, streaming video will use your data programme.
  

Are videos bachelor in closed caption?

• CTV News Channel is available with captioning. The digital sectional LIVE channels are not at this time.
  

Apple tree Television

How do I notice the CTV News app on my Apple Telly?

• Get to the App store on your Apple TV, and select CTV News to download it to your device. Make sure your state region is ready to Canada, to access the Canadian store.

What Apple tree TV devices is CTV News supported on?

• CTV News is supported on Apple TV tvOS Version of 12.1.+.

How practice I sign in and activate CTV News on my Apple Tv set?

• Launch the CTV News app and either play i of the live streams or select Sign In from the navigation bar.
• Get to world wide web.CTVNews.ca/appletv on a web browser
• Enter the activation lawmaking displayed on your television
• You will be given the option to sign in if you are an existing subscriber.
• Please select sign in
• Enter your credentials
• Once completed successfully, you lot should see a 'Success!' message on your browser.
• Return to your television receiver and you are set to start streaming video

I have questions about my Apple Idiot box. Where can I get help?

• For general questions or help with your Apple TV, please visit https://support.apple.com/apple-tv

SIGNING IN AND ACTIVATION

• Authenticated CTV News content is available to all television service providers.
• There is no boosted cost to stream CTV News authenticated content as long as you lot subscribe to a participating telly service provider and the channel is included in your subscription package.

Please contact your Television receiver Service provider if you are having trouble with:

• Signing in | If you forgot your login information, username or password
• To order abode telly services from any service provider that enables access to CTV News authenticated content.

Can I sign up through CTV News and create a username and password to view authenticated content?

• You can but access the alive and archival content featured by signing in with the username and password from your television service provider.

My login keeps failing what should I do?

There are several reasons this might occur. Attempt the following:

• Log in once again (enter your username and password). Your session may have expired.
• Articulate the cookies from your device.
• Check your security settings and enable 3rd party cookies.

If the options above neglect to resolve the issue, please contact your television service provider to inquire.

Do I have to log in every fourth dimension I use CTV News?

• No. When you log in the first fourth dimension, the system will continue you logged in for 30 days. After xxx days, yous will be prompted to log in again. Withal, if you articulate your cookies / cache, you lot may be prompted to login again. Y'all do need to log in on each device, once every 30 days.

Will CTV News keep a copy of my login credentials?

• No. The username and password screen is the same experience as if you were on the website of your tv service provider. Since the details are encrypted, CTV News volition never know that information.

Can I log in from my friend's computer / device?

• Aye, you lot are able to access authenticated CTV News content through whatever personal computer or device that is supported. To login, but go to the video sign-in option to begin viewing.

Which Television providers can I use to log into an account with:

Bell TYV	CCAP	Rural Wave/Kawartha
Bell Aliant	City Westward	Source Cable
Bell MTS	ebox	Start.tv
Cogeco	Execulink Telecom	Tbaytel
Eastlink	Gosfield North	Teksavvy
Rogers	Hay Communications	TCC / Tuckersmith
SaskTel	Hurontel	5 Media
Shaw	Mitchell Seaforth Cable TV	Westman
Telus	Northwestel	Wightman
Access Communications	Novus
Cable Cable	NRTC Communications

If your provider isn't listed, yous can assist by calling and letting them know yous are interested.

UNABLE TO Spotter

How do I disable private browser viewing?

The following steps indicate how to disable the individual browser setting on your device:

• Tap the "tabs" push button in the bottom right corner (handset) or upper correct corner (tablet) of your Mobile browser.
• You volition at present see a "individual" push button that is white, tap it.
• Restart your activation/ sign in process.

You will be able to switch dorsum to individual browsing later the activation is complete.

I'm unable to download or install the application. What should I do?

• The app is bachelor through the Canadian Google PlayTM store, the Canadian App StoreSM on iOS, Xbox I marketplace, Windows Store and the Samsung Smart Hub on TVs and Blu Ray players from 2013-2017. Brand sure you are in the Canadian version of the If you are however having difficulty with downloading the app, delight contact Google, Apple Help, Windows Assistance or Samsung Info for farther aid.

I'k unable to admission the website. What should I do?

• Check that your browser has a working Internet connection by browsing a website that y'all frequently use. If you are able to visit other websites but not CTV News, check that you have the right address (www.CTVNews.ca). If the site is temporarily unavailable, please check back later.

I exercise non see a device activation code, what should I do?

• If you practise non see a device activation lawmaking, please select the 'Cancel' button and attempt again.

The actor functions aren't working. What should I do?

• You tin try refreshing your browser, or if in an app, hard-close the app and effort over again.

I've downloaded the app but information technology won't open up or it keeps crashing. What should I practise?

• There may be something wrong with the installation on your device. Please uninstall the app completely, then install it again.

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Source: https://www.ctvnews.ca/video-faq

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